Metro Woes

Got to class late today because the Metro decided to go wonky; a journey which usually takes twenty minutes took forty. The passengers were beginning to get restless at one point (after the second ten-minute stop in a row). Who can blame them, when the only information you get is a recorded announcement saying that "the train will resume its progress soon"?

How about a bit more information? Something along the lines of:

1. An apology
2. A reason for the delay
3. An indication of how much longer we're all going to have to wait for them to resolve Point 2?

Still, it gave me an excellent example in class for how to put "he explained why they were late" into direct speech.